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How to Disable Two-Factor Authentication?

  1. Click "Settings"
  2. Click "Disable 2fa"
  3. Enter the 6 digit code from the Authentication APP
  4. Click "Disable 2fa"

If you are locked out of your Hugo's Way account or have lost your Authentication app please see below this image.

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I have lost my Authenticator app or cannot get a code anymore

  1. Start a Live Chat on Hugosway.com
  2. Let them know you do not have access to your account and that you have lost your Authenticator app
  3. You will need a selfie holding your ID and Todays Date on a piece of paper also saying "I would like to disable 2fa"

See this Example

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I do not want to provide a selfie

  1. Start a Live Chat on Hugosway.com
  2. Let them know you do not have access to your account and that you have lost your Authenticator app
  3. State your DOB
  4. State the last 1-3 deposits you made
  5. Most common login location
  6. The phone number you registered with and we will call you to verify while you are on Live Chat