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What is the withdrawal process if I use Bitcoin to deposit?

If you deposit by Bitcoin we must send that same amount back to your Bitcoin address first before using another withdrawal method.

  • Once the initial deposit has been returned we need to use a different withdrawal method for future withdrawals
  • The withdrawal will be processed by us in the same or next business day and can take 1-3 days to hit your account (this depends on 6 comfirmations).

Sample : If you deposit $100 via Bitcoin initially and have a balance of $200 in your Hugo Wallet from trading, we have to process $100 back via bitcoin and then we can send the other $100 to your bank account or to another bitcoin address should you look to withdraw the balance of the $200.